Payments
I have paid by BACS
Thank you. BACS payments sometimes need to be matched manually to the correct learner, booking or invoice. A few details can help us find the payment quickly.
What information will help us trace the payment?
If you need us to check a BACS payment, please have as much of the following information as possible.
Who made the payment?
The name of the person or organisation that appears against the bank payment.
Amount and date
The amount transferred and the date the payment was sent.
BACS reference
The payment reference used when the money was transferred.
Invoice or order reference
Include the invoice, order or purchase order number if you have one.
Course or learning
Tell us what course, workshop or learning package the payment relates to.
Learner details
The learner’s name and individual email address where relevant.
Payment sent but no course access yet?
A BACS payment does not necessarily activate online learning automatically. The payment may first need to be identified and connected to the booking and learner.
Please avoid paying again or purchasing another copy of the course while the payment is being checked.
Can the learner log in?
If they can log in but cannot see the course, check My Learning before assuming the payment has failed.
Is the problem actually logging in?
If the learner cannot access their account at all, use the login help page first. The course may already be connected to the account.
Are you contacting us from finance or procurement?
Our finance help page also brings together purchase order, fees and group booking information.
Need us to trace the payment?
Send us the payment information above, together with the learner or booking details you have. We can then work out what the payment relates to without you needing to send another payment.