When every moment matters, understanding matters too.
Learning for ambulance services, paramedics, emergency call handlers, police, fire and rescue, urgent care teams and the wider workforce supporting people during distress, uncertainty and crisis.
Start with Module 1. Then keep building.
Supporting People with Neurodiversity and Trauma in Emergency Services Settings is Module 1 and the first course in our Blues and Two’s Emergency Services series.
It provides the shared foundation for the pages and learning that follow: neurodiversity, trauma, sensory integration and processing, communication, reasonable adjustments and participation in emergency settings.
Ambulance & urgent care
Apply the foundation learning to assessment, treatment, transport and handover.
Explore this setting →Call handling & control rooms
Think about communication, repeated contact, uncertainty and what may sit underneath a difficult call.
Explore this setting →Police, fire & rescue
Consider public contact, crisis, sensory load and reasonable adjustments.
Explore this setting →See beyond the immediate response.
Emergency environments can add sound, light, movement, touch, urgency, unfamiliar people and reduced predictability at a time when someone may already be frightened, unwell, in pain or struggling to communicate.
Our approach asks teams to stay curious about the person, the environment, what is being asked of them and the relational response around them.