Blues and Two’s | Call Handling & Control Rooms
Sometimes the first reasonable adjustment happens before anyone arrives.
Communication differences, distress, sensory overload and uncertainty can all shape an emergency call.
What if difficulty communicating is part of the emergency?
A person may need longer processing time, fewer questions, concrete language, repetition, reduced verbal demand or support from somebody who knows how they communicate.
Repeated calls can also carry information. Instead of reducing the person to a pattern of service use, teams can remain curious about what need, uncertainty, sensory difficulty or lack of accessible support may sit underneath the contact.